Contact us

We’re here to help.

Questions about a product, help choosing the right one, or an update on your order: a real person on the Five Star Scooter team will get back to you, usually within one business day.

Email us

support@fivestarscooter.com

The fastest way to reach us. Most emails get a reply within one business day.

Call us

+1 (973) 544-4286

Leave a voicemail anytime and we’ll call you back.

Our hours

Mon to Fri, 8:30am to 5:00pm CT

Messages sent after hours are answered the next business day.

Send us a message

Fill this out and we’ll email you back.

We only use your details to answer your message.

Helpful to include

  • Your order number, if you have one
  • Who the product is for and how they’ll use it, if you need help choosing
  • A photo, if something arrived damaged

Quick answers

Free shippingOn every order in the continental US

30-day free returnsWe send the prepaid label

Real peopleUsually a reply within one business day