FAQs

Yes. Every order ships free within the continental United States, with no minimum order.

Orders leave our warehouse in 1 to 3 business days, and most arrive 3 to 7 business days after they ship. Delivery times don’t include weekends or holidays, and can run longer during holidays or bad weather.

We ship to addresses in the 48 contiguous United States. We don’t currently ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the US. Some larger items can’t be delivered to PO Boxes.

We email your tracking number as soon as your order ships. You can also check it on our Track Your Order page. Tracking can take up to 24 hours to update.

Email us. We’ll work with the carrier, and if it’s lost or arrives damaged we’ll send a replacement at no cost.

You have 30 days from delivery to try it at home. If it isn’t right for you, send it back for a full refund to your original payment method, with no restocking fee.

No. Returns are free: we email you a prepaid return label.

Start your return online at our Returns Center with your order number and the email or phone number on the order. Or email support@fivestarscooter.com within 30 days of delivery with your order number. We’ll send a prepaid return label, usually within 1 to 2 business days. Pack the item with its parts and accessories. The original box helps but isn’t required.

Your refund is issued within 5 to 7 business days after the return arrives at our warehouse.

Yes. Email us and we’ll set up the exchange free of charge.

Email support@fivestarscooter.com with your order number as soon as possible. We can change the address or cancel any order that hasn’t shipped yet.

Email us within 7 days of delivery with your order number and a photo. We’ll send the part or a replacement, or refund you, at no cost.

Shipping Protection is an optional add-on at checkout. Orders with Shipping Protection are covered for loss, theft and damage in transit.

A walker has no wheels or two front wheels, and you lift it a little with each step. A rollator rolls on wheels, with hand brakes and a built-in seat for a rest along the way. Not sure? Ask us and we’ll help you choose.

Every product page lists the weight capacity, along with what the product itself weighs and its height range.

An upright walker has padded forearm rests, so you walk standing tall instead of leaning forward over the handles. Ours include The Stand Tall, The Tall Rest and The Stand Strong.

Yes. Email or call us and tell us who it’s for and how they’ll use it, and a real person will help you choose.