Shipping policy

Last updated: November 4, 2026

This Shipping Policy applies to all orders placed at fivestarscooter.com, operated by PRIMEONLINE LLC, doing business as Five Star Scooter (“Five Star Scooter,” “we,” “us”).

Shipping at a glance

Shipping cost Free on every order. No minimum purchase.
Where we ship The 48 contiguous United States
Order processing 1 to 3 business days
Delivery time 3 to 7 business days after your order ships
Total estimated time 4 to 10 business days from order to delivery
Tracking Emailed as soon as your order ships

1. Shipping cost

Standard shipping is free on every order shipped within the 48 contiguous United States, with no minimum order value. The shipping charge shown at checkout is $0.00. There are no handling fees or hidden charges.

2. Processing time

Orders are processed and leave our warehouse within 1 to 3 business days of being placed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

3. Delivery time

Once shipped, most orders arrive within 3 to 7 business days. Delivery estimates do not include weekends or holidays, and may run longer during peak holiday periods, severe weather or other carrier delays outside our control.

4. Where we ship

We ship to residential and business addresses in the 48 contiguous United States.

We do not currently ship to:

  • Alaska or Hawaii
  • US territories, including Puerto Rico, Guam and the US Virgin Islands
  • APO, FPO or DPO military addresses
  • Addresses outside the United States

Some larger items cannot be delivered to PO Boxes. If your order can’t ship to the address provided, we’ll contact you before it ships.

5. Order tracking

When your order ships, we email you a tracking number. Tracking information can take up to 24 hours to update after the email is sent. You can also check your order status anytime on our Track Your Order page.

6. Changing or canceling an order

To change your shipping address or cancel an order, email support@fivestarscooter.com with your order number as soon as possible. We can update or cancel any order that has not yet shipped. Canceled orders are refunded in full to the original payment method. Once an order has shipped, it can be returned under our Return & Refund Policy.

7. Lost, delayed or damaged shipments

If your tracking shows delivered but you can’t find your package, or it appears stuck in transit, email us with your order number. We will work with the carrier to locate it. If a package is confirmed lost, or arrives damaged, we will send a replacement or issue a full refund at no cost to you.

Please report visible shipping damage within 7 days of delivery, with a photo of the item and packaging, so we can resolve it quickly.

8. Shipping Protection

Shipping Protection is an optional add-on offered at checkout. Orders with Shipping Protection are covered for loss, theft and damage in transit.

9. Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.

10. Contact us

Questions about shipping or your order? We’re happy to help.